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      Between June 2022 and January 2026, food stamp recipients in California lost more than $310 million to theft. Recently, the U.S. Secret Service and the Southern California Cyber Fraud Task Force charged over 50 people for stealing public assistance benefits. This is an important step in protecting vulnerable people from EBT theft and SNAP theft by organized criminals.

      Estimated reading time: 12 minutes

      What Is EBT?

      EBT stands for Electronic Benefits Transfer. It is the system that delivers public assistance benefits like SNAP (food stamps) and Cash Aid. Recipients get a card that works like a debit card to access their monthly benefits.

      How Are They Getting Stolen EBT Benefits Card Information and Using It?

      People are accused of placing skimmers on payment terminals and ATMs. These devices steal card data when recipients swipe their cards. Criminals copy this information onto new cards and use them to empty accounts. Often, the stolen EBT benefits are withdrawn far from where the victim lives.

      The U.S. Secret Service says organized criminal networks have targeted EBT cardholders systematically. They install skimming devices at grocery stores, gas stations, and ATMs. These locations are frequently visited by benefit recipients. The technology lets thieves steal card information without the cardholder knowing.

      How EBT Benefits Are Stolen

      Understanding the skimming process helps protect your benefits

      Skimmer Installation

      Criminals install hidden skimming devices on ATMs or card readers at stores

      1

      Data Capture

      When you swipe your card, the device secretly copies your card information and PIN

      2

      Card Cloning

      Thieves transfer stolen data onto blank cards, creating exact copies of your EBT card

      3

      Unauthorized Withdrawal

      Criminals use cloned cards to drain your benefits, often in different cities or states

      4

      Protect Yourself

      Always inspect card readers before use. Cover the keypad when entering your PIN. Check your balance regularly and report suspicious activity immediately.

      An Overwhelming Number of Reports Regarding Stolen Benefits

      Across the country, there have been many reports of stolen benefits. In many cases, the money is taken almost as soon as it is deposited. Withdrawals often happen very early in the morning, sometimes just minutes after the deposit. In California, many recipients have become frustrated by how common EBT stolen benefits had become.

      The Government Accountability Office found that stolen SNAP benefits have cost people millions across the country. From October 2022 to September 2023, about $150 million in SNAP benefits were stolen. Victims often face hardship right away, unable to buy food for their families. Many have to wait for replacement benefits before they can get help.

      Stories shared online show how serious this problem is. One grandmother in Los Angeles has not been able to use her SNAP benefits for five months. Even after changing her PIN and blocking transactions, thieves still got into her account. Another person got a $560 refund, but it was stolen again within hours. These stories show that criminals have access to sensitive information and that normal security steps are not enough.

      California Leads a Task Force to Face the Issue of Stolen EBT Benefits

      In response, the U.S. Secret Service worked with the Southern California Cyber Fraud Task Force to investigate the millions stolen from benefit recipients. California has started aggressive efforts to prosecute those responsible. Now, more than 50 people face federal charges.

      The charges include conspiracy, wire fraud, and aggravated identity theft. The Department of Justice says the defendants operated in several counties and targeted people who rely on public assistance. The investigation found that these were organized groups, not just isolated cases.

      California has also taken steps to protect cardholders. The state created the EBT Project California website. It provides resources for reporting SNAP benefits stolen and requesting stolen SNAP benefits reimbursement. The California Department of Social Services handles claims using the EBT 2559 form. Victims need to file within certain time limits to get replacement benefits.

      What steps should victims take when they discover EBT theft? First, call the EBT customer service line right away and report any unauthorized transactions. Second, file a police report about the theft. Third, submit the EBT 2559 form to your local DPSS office. Fourth, ask for a new card and PIN. These steps help create a record needed for reimbursement.

      What to Do If Your EBT Benefits Are Stolen

      Follow these four critical steps immediately to protect your benefits and start the recovery process

      1

      Contact EBT Customer Service Immediately

      Call the EBT customer service line as soon as you notice unauthorized transactions.

      Action: Report all unauthorized transactions and request to lock your card immediately.
      2

      File a Police Report

      Document the theft with local law enforcement to create an official record.

      Why: A police report is required for your reimbursement claim and helps track criminal activity.
      3

      Submit EBT 2559 Form to DPSS

      Complete and file the official theft claim form with your local DPSS office.

      Deadline: File within the required timeframe to be eligible for benefit replacement.
      4

      Request New Card and PIN

      Get a replacement card with a new PIN to secure your account going forward.

      Important: Choose a unique PIN that you have never used before for any account.
      Time Is Critical

      Act quickly when you discover theft. The sooner you report it and file your claim, the faster you can receive replacement benefits. Keep copies of all documentation, including your police report and claim form, for your records.

      Federal Support for Stolen SNAP Benefits Reimbursement

      The U.S. Department of Agriculture’s Food and Nutrition Service now lets states replace stolen SNAP benefits. This change was made because of the nationwide crisis. Before, victims could not get their stolen benefits back. Now, states can reimburse families for unauthorized electronic transactions.

      However, the process for getting reimbursed is different in each state. Some states handle claims quickly, while others have long delays. For example, one recipient filed a claim on February 5, but by March 3, she still had no update. She calls almost every day, but workers only say her claim is “processing and still under investigation.” She is eight months pregnant and has children to feed.

      Why do these delays happen? State agencies have too many claims to handle at once. They have to check each report and make sure the transactions were really unauthorized. This takes time and paperwork. The problem is worse because many DPSS offices have fewer staff than usual.

      US Secret Service Photos of Skimming Devices

      How Can Recipients Protect Themselves from EBT Theft?

      The USDA shares scam alerts and tips to help prevent theft. Recipients can take a few simple steps: First, cover the keypad when you enter your PIN, since skimmers may have hidden cameras. Second, check card readers before using them and look for anything loose or strange. Third, check your balance often with the EBT Edge app and report any problems right away.

      Fourth, never share your PIN or card details. Real agencies will never ask for this information. Fifth, if your state allows, block out-of-state transactions, since many thefts happen in other places. Sixth, change your PIN often. This may not stop all theft, but it adds extra protection.

      What should you do if you notice your card is unlocked in the app? This is a red flag. Someone may have accessed your account. Lock your card right away, contact customer service, and ask for a new card and PIN.

      How to Spot Card Skimmers

      Learn to identify tampered card readers and protect your EBT benefits

      Critical: Criminals install skimming devices on ATMs and payment terminals to steal your card information. Learning to spot these devices can save your benefits from theft.

      ATM Card Readers

      ✓ NORMAL ATM

      What Normal Looks Like

      The card slot is flush with the machine. All parts are securely attached. Colors match the rest of the ATM. No loose pieces or odd attachments.

      ✗ SKIMMER PRESENT

      Red Flags to Watch For

      Card slot looks bulky or raised. Colors don’t match. Parts feel loose or wobbly. Extra pieces attached over the normal reader.

      ATM Warning Signs
      • The card reader looks different from other ATMs at the same location
      • You see a small camera or pinhole near the keypad or card slot
      • The card slot is loose, thick, or sticks out from the machine
      • The keypad feels thicker than normal or sits higher than usual
      • Parts wiggle when you touch them gently

      Store Payment Terminals (POS)

      ✓ NORMAL TERMINAL

      What Normal Looks Like

      Clean, simple design. Keypad is flat and secure. Card slot is built into the device. No extra attachments or modifications.

      ✗ SKIMMER PRESENT

      Red Flags to Watch For

      Extra device placed over the keypad. Card reader looks modified or has attachments. Keypad feels raised or has a cover over it.

      POS Terminal Warning Signs
      • The keypad has a plastic overlay or cover that wasn’t there before
      • The terminal looks different from others in the same store
      • You see wires or electronic components that look out of place
      • The card reader has been modified or has extra pieces attached
      • The device feels heavier or bulkier than it should

      Hidden Cameras

      ✓ NO CAMERA

      What Normal Looks Like

      Clean surfaces around the card reader and keypad. No unusual holes or attachments. No small lenses or reflective spots.

      ✗ HIDDEN CAMERA

      Red Flags to Watch For

      Tiny holes near the keypad. Small lens pointing at where you enter your PIN. Unusual attachments on the ATM face or sides.

      Hidden Camera Warning Signs
      • Small pinhole or lens positioned to view the keypad
      • Tiny camera disguised as part of a brochure holder or sign
      • Reflective surface or glass-like spot near where you enter your PIN
      • Fake security mirror or panel that seems out of place
      • Any device pointed directly at the keypad area

      6 Ways to Protect Yourself

      1 Inspect Before Use: Look closely at the card reader and keypad before inserting your card.
      2 Wiggle Test: Gently tug on the card reader. If it moves or feels loose, don’t use it.
      3 Cover Your PIN: Always shield the keypad with your hand when entering your PIN.
      4 Compare Machines: Look at nearby ATMs or terminals. They should all look similar.
      5 Trust Your Instincts: If something looks wrong or feels off, use a different machine.
      6 Report Suspicious Devices: Alert store staff or call the bank if you spot a potential skimmer.

      Other States’ Issues with Stolen EBT Benefits

      California is not alone in facing EBT fraud. Other states, like New York, Massachusetts, and Illinois, have also reported major thefts. Each state has created its own way to respond to the problem.

      Some states now use chip technology for EBT cards, which makes them harder to copy than magnetic stripe cards. This helps reduce skimming. However, the rollout has been slow, and many states still use the older cards.

      Law enforcement agencies across the country have started outreach programs. In January 2025, the Secret Service announced new operations to target both individual criminals and organized groups. Education campaigns now help recipients learn about fraud prevention and encourage them to report anything suspicious.

      Systemic Solutions to EBT Theft

      Addressing EBT stolen benefits needs a broad approach. Technology upgrades are the key to immediate improved security. States need to transition to chip-enabled cards. They should implement real-time fraud detection systems. These systems can flag unusual transaction patterns immediately.

      Laws and funding are also important. Congress has given money to help replace stolen benefits. States need more resources to investigate and prosecute these crimes. Making the reimbursement process faster would help victims recover more quickly.

      Community education is still very important. Many recipients do not know about skimming or how to protect themselves. Outreach programs can give practical advice and connect victims with support services.

      The recent arrests in California show that enforcement works. Catching and prosecuting criminals sends a strong message that stealing from vulnerable families will not be tolerated. But enforcement alone is not enough. Systemic changes are also needed.

      Capitol building at night. U.S. Capitol historical photos. Capitol Hill monuments in Washington D.C.
      Capitol building at night. U.S. Capitol historical photos. Capitol Hill monuments in Washington DC

      Protecting Those Who Need It Most

      The theft of SNAP benefits is more than just a financial crime. It hurts people and families who are already struggling. Children go without food, and parents face tough choices. The grandmother unable to feed her family for five months and the pregnant mother waiting for help both face real hardship.

      How can we better protect people who rely on benefits? This is an urgent question. We have the technology to stop most EBT theft and the resources to reimburse victims quickly. What we need now is coordinated action from federal, state, and local agencies.

      The arrests in California give hope. They show that investigations and prosecutions can work and that there is a real commitment to protecting public assistance programs. Still, there is more to do. Every day of delay means more stolen benefits and more families going hungry.

      Recipients need to know their rights and how to report theft or ask for reimbursement. They should also take steps to protect their accounts. At the same time, agencies should improve their systems, process claims faster, and use technology to prevent theft before it happens.

      The fight against EBT theft is ongoing. When recipients stay alert, agencies act quickly, and criminals are prosecuted, we move closer to a solution. Working together, we can help make the system safe for those who need it most.

      Helpful Resources

      Important contacts and information to protect your benefits and get help when you need it

      If Your Benefits Were Just Stolen

      Contact EBT Customer Service immediately to report unauthorized transactions and lock your card.

      1-877-328-9677

      California State Resources

      California EBT Project
      Official California resource for EBT theft claims, replacement benefits, and fraud reporting.
      California Department of Social Services
      File claims, get information about your benefits, and access support services.
      1-877-847-3663
      Los Angeles County DPSS
      Local office for LA County residents to file theft reports and submit EBT 2559 forms.
      1-866-613-3777

      Federal Resources

      USDA Food and Nutrition Service
      Federal agency overseeing SNAP benefits. Provides scam alerts and stolen benefits information.
      U.S. Secret Service
      Investigates EBT fraud and card skimming operations. Report organized theft rings.
      Government Accountability Office
      Tracks stolen SNAP benefits data and publishes reports on fraud prevention efforts.

      Law Enforcement

      Local Police Department
      File a police report for EBT theft. Required for your reimbursement claim.
      911 (Emergency) or Non-Emergency Line
      U.S. Department of Justice
      Prosecutes major EBT fraud cases and organized criminal networks.

      Additional Support

      EBT Edge Mobile App
      Check your balance, lock your card, and monitor transactions in real time.
      Available on iOS and Android
      Legal Aid Organizations
      Free legal assistance for benefit recipients facing theft or claim denials.
      Search “legal aid” + your county name

      Keep This Information Handy: Save these contact numbers in your phone or write them down. Quick access to these resources can help you act fast if your benefits are stolen and get the support you need during the recovery process.